Privacy Policy

Last updated: 02.10.2025

Kovio.chat TCPA D.O.O. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including our website www.kovio.chat , related platforms, and AI-powered tools (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Conversations & AI Interactions: User inputs, queries, and responses generated when using our AI-powered Services, for the purpose of improving performance and providing services.

Contact Details: Name, email address, and other information you provide when contacting us or creating an account.

Payment Information: Transaction details processed securely via our third-party payment providers.

Usage Data: Information such as cookies, IP addresses, and analytics data to help us understand how users interact with our Services.

2. How We Use Your Information

We process personal data for the following purposes:

To provide, operate, and improve our Services.

To enhance and train our AI systems (conversations may be reviewed for quality improvement, but not for automated decision-making that directly affects individuals).

To communicate with you, including customer support.

To process payments and comply with financial obligations.

To send marketing communications (only if you have opted in, with the option to opt out anytime).

To comply with legal and regulatory requirements.

3. Third-Party Services

We may share limited data with trusted service providers to operate our Services, including:

Go High Level – CRM, marketing automation, and client management.

OpenAI – AI model provider that may process conversations to improve AI capabilities.

Google Analytics – Web analytics to understand user behavior.

Payment Processors – Such as Stripe or PayPal, for secure transactions.

These providers act as data processors and are contractually bound to protect your information.

4. Data Retention

We retain personal data until your account is deleted, unless a longer retention period is required by law.

5. Your Rights

Depending on your jurisdiction (including GDPR in the EU/EEA and CCPA in California), you may have the following rights:

Access your personal data.

Request correction of inaccurate data.

Request deletion of your data.

Request data portability.

Opt out of marketing communications and tracking.

Restrict or object to certain types of processing.

To exercise your rights, contact us at [email protected].

6. Security Measures

We implement appropriate technical and organizational safeguards to protect your personal information, including:

Data encryption

Access controls

Regular audits

Secure server infrastructure

While we take security seriously, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.

7. International Data Transfers

We store and process data in Slovenia (EU). We do not transfer your personal data internationally. However, third-party providers (such as OpenAI) may process data in other jurisdictions, subject to their own compliance frameworks.

8. Automated Decision-Making & AI Use

Our Services use AI technologies to generate responses to user inputs.

We do not use automated decision-making that produces legal or similarly significant effects on individuals.

Conversations may be processed by OpenAI, which may use them to further train and improve its models.

9. Children’s Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If changes are significant, we will provide a more prominent notice.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Kovio.chat - TCPA D.O.O.
Cesta Jaka Platiše 17
4000 Kranj, Slovenia
Email: [email protected]